Because of the nature of custom screen printing and embroidery, we can accept returns only if an item is materially flawed (defective in the way of holes, tears, etc.), or the design on the products you received is markedly different from the final electronic proof(s) that you approved. If your return meets the above criteria, we must be notified of your intent to return items within seven (7) business days of your receipt of goods. On defective items, at our discretion, we will provide a refund or an identical replacement item. Goods must be returned in the condition in which you received them along with your invoice number and a brief written description of the problem.
Shipping charges will be refunded if your return is the result of an error by M. Benjamin Designs. If your defective item is replaced with another item, your initial shipping charges will not be refunded.
We cannot accept returns on items that were ordered in the incorrect size.
Please note that ladies fitted, contoured and junior fit apparel sizes often run smaller and fit differently. If you have any questions about the size of garments, would like sizing charts, or would like to request fitting samples, please contact us. We will offer every available resource to assist you in achieving the best fit.
Any typographical errors, mispelled names or other mistakes that you approve on the proof will also be reflected on the final printed shirts. Please check and double-check your proofs for accuracy prior to signing-off on the approval proofs for us to begin print production.
Notice About Ink Colors. Please note that because of varying computer monitor settings, the colors represented on the electronic proof may not be an exact match to the actual ink or thread colors screen printed or embroidered on your garments. To guarantee exact color matches, we recommend requesting Pantone Matching System (PMS) colors. (PMS inks are available for an additional charge.) M. Benjamin Designs is not responsible for variations between your computer monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request.