Ordering Information

ORDER BY PHONE
CALL Toll Free 1-800-429-4966 or 817-460-2800
(Arlington, TX area) from 8:30 to 5:00 CST, Monday-Friday

ORDER BY E-MAIL
E-MAIL: orders@mbendesigns.com 24 hours, 7 days a week

ORDER BY MAIL:
MAIL TO: M. Benjamin Designs P.O. Box 152321 Arlington, Texas 76015

PAYMENT INFORMATION 
We accept Visa, MasterCard, American Express, Discover, Cashapp, Paypal, Venmo, business and government checks, and cash. M. Benjamin Designs will accept Purchase Orders from colleges and universities; public high, middle, and elementary schools and other government entities. If you wish to pay by Purchase Order, please see our CREDIT POLICY below.

Tax Exempt Texas Residents: 
If your organization is exempt from paying state sales tax, please include your signed exemption certificate with your order. Without this certificate, we are required by law to charge state sales tax.


CREDIT POLICY

M. Benjamin Designs will accept Purchase Orders from accredited PUBLIC universities and colleges; high, middle and elementary schools and other government entities in good standing with our company. Merchandise MUST ship to the school address.

Public schools that do not use a Purchase Order system may submit a “Letter of Guarantee” stating that the school is accepting responsibility for payment of the order being provided by M. Benjamin Designs with the total amount including shipping and handling outlined on the “Letter of Guarantee.” The Principal must sign the letter, which must be on official school stationary with the school’s complete address, phone and fax numbers.

In order to begin processing your government order, we must have a Purchase Order or Letter of Guarantee. Government orders without Purchase Orders must pay the order in full prior to screen printing. Screen printing begins on the date we receive Purchase Order, Letter of Guarantee or payment in full. If your purchase order requires verification, manufacturing will begin on date of verification. Purchase Orders may be emailed to orders@mbendesigns.com.

Terms: All approved accounts are Net 30 days upon receipt of goods and/or invoice. Late payments are subject to additional charges.

We will not accept Purchase Orders from the following types of groups/organizations: Public Charter Schools and Academies, Private Schools, Gyms, Sports Clubs or Leagues, or Private Companies.

SALES TAX INFORMATION
Texas State Sales Tax is payable on orders picked up at our location or shipped anywhere in the state of Texas. If your order ships outside of the state of Texas, you are not responsible of paying state sales tax. If your Texas organization is exempt from paying state sales tax, you must complete and provide a signed exemption certificate with your order. If we do not receive signed exemption certificate from you, we are required to collect state sales tax.

CANCELLATION POLICY 
Cancellations are not accepted on custom imprinted items once your order has been placed into production. Cancellations once artwork has been created but custom imprinting has not begun will result in a $45 art charge.

SHIPPING
Most orders are shipped United Parcel Service (UPS) and are subject to UPS shipping charges. You will receive a UPS confirmation email containing the tracking number when your order is completed and shipped from our facility. You may track your package throughout the shipping process using this number. Shipments to Alaska and Hawaii are subject to additional shipping charges. Please contact us for an estimate on your orders shipping charges or for a quote on express shipping.